https://helpforum.sky.com/t5/Sky-Stream/Streaming-box-won-t-work/m-p/5374984#M83089 <P>The box lights up but no picture is coming up on the tv have reset&nbsp;the streaming box tried different hdmi leads &amp; different ports but still nothing streaming box itself get very warm to touch if it had the power lead in and on</P> Sun, 20 Sep 2026 13:06:20 GMT Nataliejoanne 2026-09-20T13:06:20Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-box-won-t-work/m-p/5374984#M83089 <P>The box lights up but no picture is coming up on the tv have reset&nbsp;the streaming box tried different hdmi leads &amp; different ports but still nothing streaming box itself get very warm to touch if it had the power lead in and on</P> Sun, 20 Sep 2026 13:06:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-box-won-t-work/m-p/5374984#M83089 Nataliejoanne 2026-09-20T13:06:20Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-box-won-t-work/m-p/5374996#M83090 <P>Not sure what type of reset you have tried.</P> <P>Sounds like your Puck is having a stuck in standby type issue</P> <P>&nbsp;</P> <P>Have a read of this Sky help article, namely performing the recovery procedure on step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Sun, 20 Sep 2026 13:18:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-box-won-t-work/m-p/5374996#M83090 lettice 2026-09-20T13:18:26Z