topic Re: Incorrect colours in Sky Stream

Incorrect colours

CJZ25 — Thu, 17 Sep 2026 12:45:56 GMT

I have a new LG QNED TV and Sky Stream is displaying incorrect colours — reds are bright pink/magenta and skin tones are overly red.

I have tested TWO Sky Stream pucks, TWO HDMI cables and multiple HDMI ports with exactly the same result. The original puck worked correctly on my previous TV.

The LG’s internal apps and Picture Test are perfect. A Fire TV Stick also displays correctly. Crucially, LG’s built-in HDMI diagnostic gives the Fire Stick a PASS 😊 but gives Sky Stream a FAIL ☹️.

I’ve tested Sky at 1080p and 2160p, Auto/HD streaming, HDMI Deep Colour on/off and performed full power resets.

The LG is fully updated

Re: Incorrect colours

GD1 — Thu, 17 Sep 2026 12:57:43 GMT

@CJZ25 Your post has been moved from the Sky Glass Board as you don't have Sky Glass.

Re: Incorrect colours

Angel_Aka — Thu, 17 Sep 2026 13:30:19 GMT

@CJZ25 wrote:
I have a new LG QNED TV and Sky Stream is displaying incorrect colours — reds are bright pink/magenta and skin tones are overly red.
I have tested TWO Sky Stream pucks, TWO HDMI cables and multiple HDMI ports with exactly the same result. The original puck worked correctly on my previous TV.
The LG’s internal apps and Picture Test are perfect. A Fire TV Stick also displays correctly. Crucially, LG’s built-in HDMI diagnostic gives the Fire Stick a PASS 😊 but gives Sky Stream a FAIL ☹️.
I’ve tested Sky at 1080p and 2160p, Auto/HD streaming, HDMI Deep Colour on/off and performed full power resets.
The LG is fully updated

Sounds like you probably need the puck replacing. Call Sky for further troubleshooting and they'll arrange a replacement if nothing else works.