https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-crashing/m-p/5371534#M82811 My sky puck is crashing after watching anything live or streaming after two minutes. I have tried the following - factory reset - forced update holding the power button - refreshed apps - ethernet and wireless connections, even disabled wireless while connected to ethernet. - reducing picture quality - broadband speed is 300mb the device is receiving just over 100mb - plugged into different hdmi - tried on different TV - it's not overheating Are they faulty as I just can't get any longer than a couple of minutes, it doesn't crash it just says technical fault on live TV and if watching Netflix or hbo max it just closes the app. Any other ideas? Wed, 16 Sep 2026 09:11:15 GMT Vkhow 2026-09-16T09:11:15Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-crashing/m-p/5371534#M82811 My sky puck is crashing after watching anything live or streaming after two minutes. I have tried the following - factory reset - forced update holding the power button - refreshed apps - ethernet and wireless connections, even disabled wireless while connected to ethernet. - reducing picture quality - broadband speed is 300mb the device is receiving just over 100mb - plugged into different hdmi - tried on different TV - it's not overheating Are they faulty as I just can't get any longer than a couple of minutes, it doesn't crash it just says technical fault on live TV and if watching Netflix or hbo max it just closes the app. Any other ideas? Wed, 16 Sep 2026 09:11:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-crashing/m-p/5371534#M82811 Vkhow 2026-09-16T09:11:15Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-crashing/m-p/5372292#M82872 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4784141">@Vkhow</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 17 Sep 2026 07:41:30 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-crashing/m-p/5372292#M82872 Brill+Gill 2026-09-17T07:41:30Z