topic YouTube not loading on puck in Sky Stream

YouTube not loading on puck

IC24 — Tue, 15 Sep 2026 10:50:59 GMT

Hi. I am new to Sky Stream having previously had Sky Q. I received my Sky glass air tv and a puck on Friday. YouTube works fine on the Sky tv but won't open on the puck. I get the coloured wheel thing for a few seconds then it reverts back to the homepage. I have tried all the suggested fixes, un plugging for ten minutes, app refresh and puck reboot etc but still no YouTube. Any suggestions would be greatly appreciated.

Re: YouTube not loading on puck

mikealanr — Tue, 15 Sep 2026 20:45:20 GMT

Hi @IC24

Try reinstalling the app in Settings > system management> apps and updates > reinstall apps.

This is new functionality and is different to an app refresh.

MikeAlanR

Re: YouTube not loading on puck

IC24 — Tue, 15 Sep 2026 23:59:48 GMT

Thanks for the reply. I have tried re installing the YouTube app and after a few seconds I get a message stating that the latest version is installed. The problem is still the same.

Re: YouTube not loading on puck

IC24 — Wed, 16 Sep 2026 08:47:06 GMT

Just an update.

My talktalk eero did an update in the early hours of this morning. I tried opening the YouTube app after this update and it opened without any issues. Fingers crossed this has resolved the problem.

Re: YouTube not loading on puck

IC24 — Wed, 16 Sep 2026 20:52:54 GMT

Update 2.

Tried to load YouTube again tonight and unfortunately it's back Square one. It refuses to open. Ah well. Back to the drawing board.