https://helpforum.sky.com/t5/Sky-Stream/Sky-sports-picture-problems/m-p/5370189#M82702 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555791">@Brightonmum</a>&nbsp; Picture issues like you describe are almost alway due to poor wifi speeds.&nbsp; On the affected puck opne the Netflix app, go to Get Help, run connection test, what speed is being reported.</P> Mon, 14 Sep 2026 14:32:20 GMT GD1 2026-09-14T14:32:20Z https://helpforum.sky.com/t5/Sky-Stream/Sky-sports-picture-problems/m-p/5370187#M82701 <P>Watching football matches at the weekend and watching highlights today has been really difficult and frustrating. &nbsp;The picture was non stop freezing for very long periods of time. &nbsp;Really don't feel I should be paying for something I can't watch. &nbsp;How can this be fixed when my app says there are no problems.</P> Mon, 14 Sep 2026 14:29:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-sports-picture-problems/m-p/5370187#M82701 Brightonmum 2026-09-14T14:29:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-sports-picture-problems/m-p/5370189#M82702 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4555791">@Brightonmum</a>&nbsp; Picture issues like you describe are almost alway due to poor wifi speeds.&nbsp; On the affected puck opne the Netflix app, go to Get Help, run connection test, what speed is being reported.</P> Mon, 14 Sep 2026 14:32:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-sports-picture-problems/m-p/5370189#M82702 GD1 2026-09-14T14:32:20Z