topic ITV adverts starting on anything we watch in Sky Stream

Random adverts during live ITV shows

MartinCayrne — Sun, 06 Sep 2026 19:32:05 GMT

The last few days while watching ITV live there have been adverts starting during the programme for Trigger Point. It then goes black and doesn't come back on. The sound of the live TV show is playing but picture is black.

The only way to sort it is to turn the steam puck off and back on again at the socket.

Any tips for how to sort this?

Re: Random adverts during live ITV shows

peter-marlow+1966 — Mon, 07 Sep 2026 12:44:05 GMT

Is this on itvx that this happening ?

Re: Random adverts during live ITV shows

MartinCayrne — Mon, 07 Sep 2026 12:44:56 GMT

It's when I'm watching live TV on channel 103.

Re: Random adverts during live ITV shows

peter-marlow+1966 — Mon, 07 Sep 2026 12:47:20 GMT

Do you have add skipping? Not sure if it works for itv live channel where you can skip the adds

Re: Random adverts during live ITV shows

MartinCayrne — Wed, 09 Sep 2026 06:47:28 GMT

I've just had it appear while watching a movie on Prime Video.

A trigger point advert with no sound. JT flicks through images then screen goes black. To get rid of it I need to restart my box. Very frustrating.

Re: Random adverts during live ITV shows

GD1 — Wed, 09 Sep 2026 07:02:05 GMT

@peter-marlow+1966 wrote:

Do you have add skipping? Not sure if it works for itv live channel where you can skip the adds

Ad skipping does not work on live channels, how can it?

Re: Random adverts during live ITV shows

MartinCayrne — Wed, 09 Sep 2026 07:03:08 GMT

I'm not talking about ad skipping on live TV. Of course that wouldn't work 😂

Re: Random adverts during live ITV shows

lettice — Wed, 09 Sep 2026 07:51:34 GMT

@MartinCayrne

We have seen something like this in the past on the community.

If I recall, no restart resolved ghe issue, it was more a Sky backend fix.

Can you please report this via email to the Sky Viewer relations team;
ViewerR@sky.uk

If possible, with some programme details and rough timings, you saw the occurance.

Re: Random adverts during live ITV shows

MartinCayrne — Wed, 09 Sep 2026 14:53:56 GMT

I have sent an email to the address you listed. Thanks.

ITV adverts starting on anything we watch

Ane39 — Sun, 13 Sep 2026 08:06:26 GMT

When watching anything, BBC live stream or an app like Netflix there are inappropriate (not suitable for children) itv ads keep just coming in without warning. No sounds. This morning it keeps showing us an advert for Trigger point.
my daughter was watching Netflix on her kids profile and it just came in mid episode. My daughter was quite upset with the images.
This happened yesterday too, watching skyine and the paper and would just come on without warning again.

I have tried to reset the box but it is still happening.

Re: ITV adverts starting on anything we watch

Ane39 — Sun, 13 Sep 2026 08:10:36 GMT

There is no reason why advert should come on

Re: Random adverts during live ITV shows

lettice — Sun, 13 Sep 2026 08:28:03 GMT

@Ane39

Have moved your post to this similar recent reporting of the same issue.

As mentioned above, can you please report this via email to the Sky Viewer relations team;

ViewerR@sky.uk

STV App commercial interrupting programmes

johnh61 — Mon, 14 Sep 2026 08:21:10 GMT

This Stv app play it's commercial for Trigger point after minutes into whatever programme I'm watching and after a few seconds it blackens the screen and freezes what I'm watching. It's driving me bonkers . How do I get rid of this ?.

Re: STV App commercial interrupting programmes

Mr+Ripley — Mon, 14 Sep 2026 17:05:47 GMT

@johnh61 Have you tried a reboot of whatever device this is happening on? Simply pull the plug out at the mains, wait a minute, plug it back in & see what happens. A reboot fixes a lot of things.

Re: Random adverts during live ITV shows

lettice — Mon, 14 Sep 2026 17:26:49 GMT

@johnh61

Have moved your post to this similar recent reporting of the same issue.

As mentioned above, can you please report this via email to the Sky Viewer relations team;

ViewerR@sky.uk