topic No Live TV in Sky Stream

No Live TV

DPMCamo — Sat, 12 Sep 2026 09:38:23 GMT

Anybody else having issues with Live Tv via their Sky Puck, Apps (Netflix, BBC etc ) and on demand all working fine, internet connnetion fine (66MBps speed check via the Netflix app)

Re: No Live TV

lettice — Sat, 12 Sep 2026 09:40:29 GMT

You have not mentioned doing so, but try a settings restart.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: No Live TV

GD1 — Sat, 12 Sep 2026 09:45:54 GMT

@DPMCamo Currently watching Golf on Sports ME UHD RT channel, what is happeing then you attempt to watch live channels?

Was the speed check done via netflix on the puck? If so that is ample for all channels even UHD.

Re: No Live TV

DPMCamo — Sat, 12 Sep 2026 09:44:21 GMT

Sorry, should have said, I have restarted and reset all 3 Pucks, using the system reset and manually rebooting by the plug and rebooted the WiFi, I have also tried using the voice control to select a channel to view - still get the dreaded there is a technical fault with this channel followed by the blue screen

Re: No Live TV

GD1 — Sat, 12 Sep 2026 09:46:49 GMT

@GD1 wrote:

@DPMCamo Currently watching Golf on Sports ME UHD RT channel, what is happeing then you attempt to watch live channels?

Was the speed check done via netflix on the puck? If so that is ample for all channels even UHD.

@DPMCamo Is the 66mbps speeds your overall line speed ot on one of the pucks?

Re: No Live TV

DPMCamo — Sat, 12 Sep 2026 09:48:09 GMT

That's the speed via one of the Pucks (Netflix App)

Re: No Live TV

lettice — Sat, 12 Sep 2026 10:36:23 GMT

Ok, looks like you have tried what we normally recommend.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: No Live TV

N_chill — Sat, 12 Sep 2026 11:15:40 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.