https://helpforum.sky.com/t5/Sky-Stream/Technical-fault/m-p/5368598#M82571 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780831">@Chapas</a>&nbsp;and welcome&nbsp;to the forum.</P><P>&nbsp;</P><P>On the odd occasion this has happened to me I find the following procedure gets my puck reconnected:</P><P>Put your puck into Standby and then unplug both your puck and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to completely finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet</P><P>&nbsp;</P><P>If that doesn't resolve the issue then have a look at the following link to see if it helps:</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P>&nbsp;</P> Sat, 12 Sep 2026 08:32:05 GMT Fothergill1 2026-09-12T08:32:05Z https://helpforum.sky.com/t5/Sky-Stream/Technical-fault/m-p/5368484#M82559 <P>The WiFi signal is fine .. 4 green lights on the hub. No connection on the tv&nbsp;</P> Fri, 11 Sep 2026 20:53:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Technical-fault/m-p/5368484#M82559 Chapas 2026-09-11T20:53:35Z https://helpforum.sky.com/t5/Sky-Stream/Technical-fault/m-p/5368598#M82571 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780831">@Chapas</a>&nbsp;and welcome&nbsp;to the forum.</P><P>&nbsp;</P><P>On the odd occasion this has happened to me I find the following procedure gets my puck reconnected:</P><P>Put your puck into Standby and then unplug both your puck and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to completely finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet</P><P>&nbsp;</P><P>If that doesn't resolve the issue then have a look at the following link to see if it helps:</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P>&nbsp;</P> Sat, 12 Sep 2026 08:32:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Technical-fault/m-p/5368598#M82571 Fothergill1 2026-09-12T08:32:05Z