topic Re: Failing Apps in Sky Stream

Failing Apps

John+DF — Thu, 10 Sep 2026 19:50:37 GMT

Every time we try and play something on Channel 5 it's a lottery - you either get and advert thane a black screen or it starts then restarts then loses sound then comes back

tonight almost everything I tried to play had a 'technical fault'

Awful service and you simply CANNOT talk to anyone to get some recompense for lack of promised programming.

thinking of going back to Virgin

Re: Failing Apps

GD1 — Thu, 10 Sep 2026 19:54:46 GMT

@John+DF Sky Go, where you posted is a PC/Mobile app and dpes not support any apps within it.

Which Platform is this in relation to? Sky Q, Sky Glass or Sky Stream?

Re: Failing Apps

John+DF — Thu, 10 Sep 2026 19:56:13 GMT

Sky stream - probably the worst decision we've made ... constant problems

Re: Failing Apps

GD1 — Thu, 10 Sep 2026 19:59:08 GMT

@John+DF Your post has been moved to the correct board for Sky Stream related issues.

Re: Failing Apps

Gincap — Thu, 10 Sep 2026 20:21:13 GMT

I've also noticed this passed two days issues with the 5 app on Glass & Stream it fails to load or will load passed the logo but then hangs. Restarting the puck sometimes clears the problem but not always.

I don't use 5 a great deal so unsure from what build this issue has occurred.

Being server based on Sky it would lean towards a Sky server side issue but the 5 app is generally poor across several platforms so it could be 5.

It's probably the worst app alongside U on Apple too.

Re: Failing Apps

John+DF — Thu, 10 Sep 2026 20:22:03 GMT

In my opinion it's a sly problem because I tried other 'recordings' and even some movies and got the 'technical fault' with this programme' on several of them.

not just 5

Re: Failing Apps

John+DF — Thu, 10 Sep 2026 20:23:24 GMT

Obviously I meant a SKY problem...

Re: Failing Apps

Gincap — Thu, 10 Sep 2026 20:25:00 GMT

@John+DF wrote:
In my opinion it's a sly problem because I tried other 'recordings' and even some movies and got the 'technical fault' with this programme' on several of them.
not just 5

The technical fault info generally occurs due to poor signal strength via WiFi. Are you using WiFi connectivity? You can run a test in the Netflix app to see what strength the box is receiving. Ethernet connection generally stops the issue too.

Re: Failing Apps

John+DF — Thu, 10 Sep 2026 20:28:26 GMT

It's a direct connection (Ethernet) from the router so not a wifi issue.

Re: Failing Apps

Gincap — Thu, 10 Sep 2026 20:39:00 GMT

Right. The other course of action is to turn off your puck at the mains for a few moments and power back on plus rebooting your router can clear the cache and will help.

If you are still having issues then you'll have to contact Sky possible replacement Puck required.

Re: Failing Apps

mancsmark — Thu, 10 Sep 2026 20:41:34 GMT

I'm connected via ethernet & have a lot of issues with the 5 app too. Programmes rarely load first time, the app just hangs. I have to press the home button to & try again. It usually works second time.

Hoping it gets fixed soon.

Re: Failing Apps

John+DF — Thu, 10 Sep 2026 20:42:37 GMT

So, standard Techie answer... switch it off and on...

I did this last week - why should input up with such a poor service - Virgin has its problems but since switching there have been problems like this over and over...

Re: Failing Apps

Gincap — Thu, 10 Sep 2026 21:27:20 GMT

@John+DF wrote:
So, standard Techie answer... switch it off and on...
I did this last week - why should input up with such a poor service - Virgin has its problems but since switching there have been problems like this over and over...

Heh I'm a customer too just trying to help give some advice from my experience. Please direct your frustration directly to Sky, give them a call! If you're still in your 31 days cancel.

Re: Failing Apps

MarkGoldsmith — Fri, 11 Sep 2026 08:49:43 GMT

@Gincap wrote:
I've also noticed this passed two days issues with the 5 app on Glass & Stream it fails to load or will load passed the logo but then hangs. Restarting the puck sometimes clears the problem but not always.

I don't use 5 a great deal so unsure from what build this issue has occurred.

Being server based on Sky it would lean towards a Sky server side issue but the 5 app is generally poor across several platforms so it could be 5.

It's probably the worst app alongside U on Apple too.

I never use the 5 app, but this seems to just be a really poorly reimplemented app as there is usually always complaints on the forum of the app not working correctly.

Re: Failing Apps

stereohaven — Fri, 11 Sep 2026 11:27:18 GMT

Agreed @MarkGoldsmith @Gincap , not deflecting as it needs to be fixed, but it seems to me to be the worst PSB app on any platform/device I use.