topic Re: Netflix and prime in Sky Stream

Netflix and prime

Mmalone1990 — Thu, 10 Sep 2026 17:33:15 GMT

Apologies if this has been done to death in here, but I'm having major issues with sky stream when it comes to prime and Netflix apps on the puck.

Constantly either freezing, going black or not loading. I've tried as much as I can, resetting etc and turning the puck off and on, changing the cables etc but it's no use. Every other app is absolutely fine but we use them the most and it's causing major frustration in the household 😂

Any niche tips would be appreciated

Re: Netflix and prime

lettice — Thu, 10 Sep 2026 18:36:42 GMT

Ok, I see you mentioned you have done restarts, but no mention of an app refresh.

An apps refresh can take sometime to refresh, up to 24 hours to complete, but often sooner.

If you have not done an apps refresh, try the following;

Press Home on your Sky remote, then highlight Settings.
Press System management, then Resets and updates, and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

A newer type of apps refresh is arriving soon, currently going out in phases to customers.

If you have been offered it with a recent Sky OS UI update, you can now perform multiple functions with apps.

Press Home on your Sky remote, then highlight Settings.
Press System management

Select any of the following;

Update all apps; this will update all apps on your device to the latest version and download any newly available apps.

Close apps; this will close all apps that are currently running in the background.

Reinstall apps; this offers you the ability to reinstall one of your apps on your device with any avaialble updates. you may need to sign in again after this reinstalling.

Re: Netflix and prime

Mmalone1990 — Fri, 11 Sep 2026 04:14:41 GMT

Hi sorry yes meant to mention I've done that a few times as well. But these two apps work for like 20 mins or so then cut off and the screen goes blank