https://helpforum.sky.com/t5/Sky-Stream/sky-puck-start-up/m-p/5367763#M82505 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780063">@Daveo316</a></P><P>&nbsp;</P><P>It sounds like a faulty puck. I would ask sky to replace.</P><P>&nbsp;</P><P>MikeAlanR&nbsp;</P> Thu, 10 Sep 2026 21:42:04 GMT mikealanr 2026-09-10T21:42:04Z https://helpforum.sky.com/t5/Sky-Stream/sky-puck-start-up/m-p/5367697#M82490 <P>good evening,</P><P>my Sky Park every time I switch it on just gives me a black blue red line right across the middle of the screen it's trying to start up but then fails. I have to then go through a full factory reset to get it to start again, what is the issue?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Dave</P> Thu, 10 Sep 2026 20:00:00 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-puck-start-up/m-p/5367697#M82490 Daveo316 2026-09-10T20:00:00Z https://helpforum.sky.com/t5/Sky-Stream/sky-puck-start-up/m-p/5367763#M82505 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4780063">@Daveo316</a></P><P>&nbsp;</P><P>It sounds like a faulty puck. I would ask sky to replace.</P><P>&nbsp;</P><P>MikeAlanR&nbsp;</P> Thu, 10 Sep 2026 21:42:04 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-puck-start-up/m-p/5367763#M82505 mikealanr 2026-09-10T21:42:04Z