topic Re: Sky stream keeps crashing in Sky Stream

Sky stream keeps crashing

Vicster3 — Wed, 09 Sep 2026 13:37:46 GMT

Just set up Sky stream switching from Virgin but it keeps crashing and restarting or not coming back on at all. Have tried rebooting numerous times, switching from wifi to ethernet connection but no joy. Checked WiFi speed on Netflix and shows 460mbps so speed is fine. It's currently unusable. Any suggestions?

Re: Sky stream keeps crashing

Jason- — Thu, 10 Sep 2026 09:12:27 GMT

Hello @Vicster3,

Thanks for taking the time to join our Community and make your first post though we are sorry that this is to report issues you're having with your new Sky Streaming Puck! 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Sky stream keeps crashing

Vicster3 — Thu, 10 Sep 2026 19:15:05 GMT

Tried to reply but got an error saying none of the users have PM enabled.

Like my initial post says, I've just moved to sky stream and it's not usable. It turns on but the screen is very judderey and then either freezes after a few seconds so you have to unplug it or just goes black and sometimes restarts. I've looked on the forum and managed to test the speed on Netflix when it did work for a few minutes and got 460mbps speed. I've tried factory reset and resetting the router but no luck. Any suggestions? welcome