Sky Puck Problem

Jon2239 — Wed, 09 Sep 2026 10:44:23 GMT

Not everyday bjt on random days my Sky Puck shows channels loading but nothing happens. Its usually BBC ONE woth the problem. I have to restart the puck at the mains to clear the fault

Re: Sky Puck Problem

Jason- — Thu, 10 Sep 2026 08:36:20 GMT

Hello @Jon2239,

Thanks for the post and sorry to see you're having intermittent problems with your Sky Streaming Puck.

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Re: Sky Puck Problem in Sky Stream

Sky Puck Problem

Re: Sky Puck Problem