topic Re: Sky Puck in Sky Stream

Sky Puck

Fraser76 — Wed, 09 Sep 2026 11:56:30 GMT

How do I get an additional Sky Puck, it says they are not available to purchase on-line

Re: Sky Puck

Angel_Aka — Wed, 09 Sep 2026 12:01:47 GMT

@Fraser76 wrote:
How do I get an additional Sky Puck, it says they are not available to purchase on-line

You add the monthly Whole Home subscription to your Sky package, along with a puck. You cannot purchase them, they are loaned to you and come with a £39.95 activation fee.

Re: Sky Puck

Fraser76 — Wed, 09 Sep 2026 12:03:42 GMT

Thank you, I already have whole home and one streaming puck but would like to get another

Re: Sky Puck

Angel_Aka — Wed, 09 Sep 2026 12:05:09 GMT

@Fraser76 wrote:
Thank you, I already have whole home and one streaming puck but would like to get another

According to Google:

How to Order Online

Open the My Sky app or log in to your account on a web browser.

Go to Your Products.

Select Manage, then choose Home setup to order your extra puck.
(Note: If you are ordering multiple extra pucks, you may need to activate the first new one before ordering subsequent ones.)

Re: Sky Puck

lettice — Wed, 09 Sep 2026 12:09:32 GMT

How are you trying to purchase one?
You mention you already have Whole Home pack, you normally need that to be active before you can order a puck.

In your MySky app or MySky account online (make sure you are signed in) under

Your Productts, scroll down click on Manage, then Home setup

Scroll down and you should see Sky Stream with a + box.

Each extra puck will be £39.95.