Sky puck very poor connection

Markfrommk — Sun, 06 Sep 2026 17:28:15 GMT

I get 0.652 mbps on the netflix test. My pjonr gets 335mbps. The apps on my tv separate from sky work fine. This is my second puck and i have rebooted and moved everything. What do sky say about these issurs?

Re: Sky puck very poor connection

-Heather- — Mon, 07 Sep 2026 13:12:47 GMT

Hi @Markfrommk, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky puck very poor connection in Sky Stream

Sky puck very poor connection

Re: Sky puck very poor connection