Constant glitching, blank screen.

Lacky1601 — Sat, 05 Sep 2026 13:54:33 GMT

Sky puck constantly needing unplugged (as per the instruction). I'm not able to get through a TV show for 10 mins and the app is advising there's a streaming issue regularly.
Not enjoying the Sky service so far. Internet drops a lot and the service is unstable.

Re: Constant glitching, blank screen.

mikealanr — Sat, 05 Sep 2026 21:29:24 GMT

Hi @Lacky1601

This is a customer helps customer community. You will need to provide more information about your set up if you want the community to assist. I.e what broadband speed are you getting, have you run a speed test in netflix on your puck? Etc etc

Sky stream needs stable broadband. You say that your broadband is disconnecting etc. this certainly won't be helping. Have you reported these issues to sky? Does the system status show any fault in the service checker in my sky?

MikeAlanR

topic Constant glitching, blank screen. in Sky Stream

Constant glitching, blank screen.

Re: Constant glitching, blank screen.