https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5363192#M82181 <P>Keeps saying hdcp unauthorised switch tv off at docked I have done this multiple times and it won't do anything it also keeps turning its self off</P> Fri, 04 Sep 2026 18:28:03 GMT Chantelle52 2026-09-04T18:28:03Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5363192#M82181 <P>Keeps saying hdcp unauthorised switch tv off at docked I have done this multiple times and it won't do anything it also keeps turning its self off</P> Fri, 04 Sep 2026 18:28:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5363192#M82181 Chantelle52 2026-09-04T18:28:03Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5363740#M82239 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4774978">@Chantelle52</a></SPAN> I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 05 Sep 2026 13:39:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-working/m-p/5363740#M82239 _Claire 2026-09-05T13:39:02Z