topic Re: New setup for Disney+ in Sky Stream

New setup for Disney+

StueeUk — Tue, 01 Sep 2026 14:02:47 GMT

I am trying to setup Disney+ on my puck. I cannot enter any numbers for my one-time code, therefore cannot proceed further

Re: New setup for Disney+

Jason- — Wed, 02 Sep 2026 09:51:59 GMT

Hello @StueeUk,

Thanks for taking the time to join our Community and make your first post though we are sorry that this is to report issues you're having seeing up Disney+! 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: New setup for Disney+

StueeUk — Wed, 02 Sep 2026 10:24:03 GMT

thanks.

I spoke to Sky and went through various resets, bateery changes etc.

I can use the controller to chaneg channels on live TV

It would appear thst the problem lies with the PUCK , so they have sent me a new one.

Currently waiting for arrival to test.

Will update

Re: New setup for Disney+

Jason- — Wed, 02 Sep 2026 10:48:49 GMT

Good to see you have been speaking to our team about this and you now await a replacement Puck.

Please keep us updated on how you get on with this or have any other questions 👍🏻

Thanks, Jason-