Constant issues lately =(

MozCa — Sun, 30 Aug 2026 15:18:16 GMT

Black screens, freezing picture and the latest one that's been happening for the last few days - watching a channel fullscreen and then suddenly getting booted out to picture in picture (for the channel I was watching) on the main menu screen.

Tried restarting box from the settings menu and turning off at the plug neither make any difference.

Pretty sure it's not my internet connection, I am on 2.5Gbps synchronised fibre, the box is connected via Ethernet and the Netflix Sky stream box app reports my speed at 89.66Mbps.

OH is getting seriosly cheesed off to the point she wants to go back to Virgin 😟

Re: Constant issues lately =(

SuperMatt — Mon, 31 Aug 2026 10:57:20 GMT

Hello, @MozCa. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Constant issues lately =( in Sky Stream

Constant issues lately =(

Re: Constant issues lately =(