topic Re: Dolby sound cut out on sky programmes only in Sky Stream

Dolby sound cut out on sky programmes only

Awesty1 — Sun, 30 Aug 2026 06:06:07 GMT

We have Sky Stream and are unable to play UHD Dolby Atmos shows on Sky without major sound issues. Strangly apps such as Netflix play fine but if we put a Sky show on the sound cuts out quite badly.

Checked online all the settings recommended seems fine and have a decent 4k UHD HDMI lead.

Have a Samsung TV with Q Symphony soundbar. Assume our equipment is fine if the streaming apps are ok so why is Sky doing this? Has anyone experienced this?

Re: Dolby sound cut out on sky programmes only

SuperMatt — Mon, 31 Aug 2026 07:40:25 GMT

Hello, @Awesty1. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141