topic Re: Sky puck issue in Sky Stream

Sky puck issue

Colo010481 — Sun, 30 Aug 2026 08:04:18 GMT

Good morning , I have 3 sky pucks for tv and live in a new build house. The router is under the stairs where the fibre point was fitted from the house being built. I have no issues upstairs with connection to a puck but in the kitchen I get poor connection ( albeit closer to the router) any ideas or would sky provide me with a booster of aome

kind?

Re: Sky puck issue

GD1 — Sun, 30 Aug 2026 08:16:50 GMT

@Colo010481 Having a hub under the stairs away from the main area that needs wifi is the worse possible design house builders have instigated.

To work adequately the hub needs to be at least near the centre of the home and as high up as possible to get the best signal over wifi, having it in a cupboard low down is causing you these issues.

You'll almost certainly need booster if you can't move the hub to a more central location, which you'll need to call Sky to get.

Re: Sky puck issue

Me134 — Sun, 30 Aug 2026 08:19:33 GMT

@Colo010481 wrote:
Good morning , I have 3 sky pucks for tv and live in a new build house. The router is under the stairs where the fibre point was fitted from the house being built. I have no issues upstairs with connection to a puck but in the kitchen I get poor connection ( albeit closer to the router) any ideas or would sky provide me with a booster of aome
kind?

A closer distance isn't always the help you'd expect especially as the signal to a kitchen can be problematic as fridge freezers, microwaves, ovens and perhaps radiators blocking the path can cause issues.

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

Edit: Lol, it wouldn't allow me to use the word 'kitchen s'