https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358219#M81828 <P>But my post doesn't get escalated?</P> Sat, 29 Aug 2026 19:52:55 GMT Dustkart69 2026-08-29T19:52:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5357088#M81728 <P>TP-Link BE550 router</P><P>Everything going well for 4 months then one day last week the puck would not connect to the internet.</P><P>Nothing had changed. Broadband and wifi available for everything else. Just the puck with the issue.</P><P>Sky sent a replacement puck but same issue exists i.e. puck connect to router but does NOT connect to the internet.</P><P>The same issue exsists when connected via ethernet cable also.</P><P>The router has been factory reset, and I have even tried an IoT service but alas, it will not connect to the internet.</P><P>Any pointers/things to try would be gratefully appreciated.</P><P>&nbsp;</P> Fri, 28 Aug 2026 11:46:39 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5357088#M81728 Dustkart69 2026-08-28T11:46:39Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358173#M81821 <P>Sorry I have no answers but this has started happening to me also - I have to fully restart the puck and routwe to get things working &nbsp;- looking at the forums this seems to be happening a lot&nbsp;</P> Sat, 29 Aug 2026 18:37:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358173#M81821 amandahyg 2026-08-29T18:37:09Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358206#M81826 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4769808">@amandahyg</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sat, 29 Aug 2026 19:40:59 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358206#M81826 Brill+Gill 2026-08-29T19:40:59Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358219#M81828 <P>But my post doesn't get escalated?</P> Sat, 29 Aug 2026 19:52:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358219#M81828 Dustkart69 2026-08-29T19:52:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358293#M81837 <P>So for anyone looking for answers for similar issues -</P><P>Turns out it was DNS settings. After an update it seemed TP link decided to use their settings for DNS.</P><P>Changed to Cloudflare settings which solved the issue for me.</P> Sun, 30 Aug 2026 06:02:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Puck-will-not-connect-to-the-internet/m-p/5358293#M81837 Dustkart69 2026-08-30T06:02:03Z