topic Re: Sky stream TV guide issue in Sky Stream

Sky stream TV guide issue

Hl26 — Thu, 27 Aug 2026 13:03:47 GMT

I am not able to access my TV guide on the Home Screen, or when I say "TV Guide" into remote therefore unable to watch live TV

My Sky Stream puck is connected to the internet, but the TV Guide is completely blank and every live channel says unavailable. I’ve refreshed the apps and power-cycled the puck, but the issue remains.

Re: Sky stream TV guide issue

Owenjay19 — Thu, 27 Aug 2026 14:21:25 GMT

Possibly try a reset by the settings section?

Re: Sky stream TV guide issue

lettice — Thu, 27 Aug 2026 15:02:38 GMT

@Hl26 wrote:

I am not able to access my TV guide on the Home Screen, or when I say "TV Guide" into remote therefore unable to watch live TV

My Sky Stream puck is connected to the internet, but the TV Guide is completely blank and every live channel says unavailable. I’ve refreshed the apps and power-cycled the puck, but the issue remains.

As mentioned above.

Would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: Sky stream TV guide issue

Hl26 — Thu, 27 Aug 2026 15:03:46 GMT

Honestly I've tried everything! Restart, app refresh, full reboot of puck. Restarted BB router for good luck but it's not a BB issue

nothing seems to fix it

Re: Sky stream TV guide issue

Hl26 — Thu, 27 Aug 2026 15:04:36 GMT

Unfortunately I've tried all of these!

Re: Sky stream TV guide issue

lettice — Thu, 27 Aug 2026 15:09:47 GMT

@Hl26

Thanks for coming back. Does sound odd not seeing the tv guide at all.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky stream TV guide issue

Sky_Gee — Thu, 27 Aug 2026 17:19:40 GMT

Thanks for escalating this @lettice We’ve sent @Hl26 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.