topic disconnect a stream puck from account in Sky Stream

disconnect a stream puck from account

KJC4 — Wed, 26 Aug 2026 10:26:35 GMT

Need to block a puck on account due to misuse, -

Re: disconnect a stream puck from account

GD1 — Wed, 26 Aug 2026 10:30:56 GMT

@KJC4 You can't block a puck per se, you could just simply remove it from the room in question if you think it's being misused. although it's not clear how that is being acheived.

Re: disconnect a stream puck from account

mikealanr — Wed, 26 Aug 2026 13:09:52 GMT

Hi @KJC4

You will need to speak to sky:

"Remove a device

Want to remove a Streaming TV device from your account? You'll need to get in touch with us to do this.

Important: Before you remove a device, make sure you complete a Factory Reset to remove your personal data from the device, if possible"

https://www.sky.com/help/articles/your-devices-sky-glass

MikeAlanR