https://helpforum.sky.com/t5/Sky-Stream/Stream-picture-freeze-for-seconnd-issue-ongoing-for-months/m-p/5355154#M81577 <P><BR />Billyjo44332211</P><P>Welcome to the forum&nbsp;</P><P>We are all fellow customers on here like yourself&nbsp;</P><P>Two things can you connect the&nbsp; puck with an ethernet cable it is more stable than WiFi&nbsp; also going in to the apps on the home page open Netflix&nbsp; go to&nbsp; help and run check your network.this will tell you&nbsp; what&nbsp; speed&nbsp; the&nbsp; puck is getting. Remember&nbsp; sky&nbsp; recommend&nbsp; that to watch hd channels&nbsp; you need&nbsp; a minimum&nbsp; of 25mps and to watch uhd channels&nbsp; you need a minimum of 35mps&nbsp; and also the more devices that you have connected to the Internet the weaker the signal is to each one&nbsp; and also if you&nbsp; live in an old house with brick interior walls&nbsp; this can effect the signal&nbsp; to your&nbsp; devices&nbsp;</P> Wed, 26 Aug 2026 08:19:46 GMT peter-marlow+1966 2026-08-26T08:19:46Z https://helpforum.sky.com/t5/Sky-Stream/Stream-picture-freeze-for-seconnd-issue-ongoing-for-months/m-p/5354964#M81566 <P>Issue ongoing for months been reported&nbsp; and&nbsp; engineer&nbsp; recommended an new puck - but that was refused&nbsp; so made a complaint as no satifactory conclusion&nbsp; . Screen still freezing and starting g again after a couple of seconds&nbsp;</P> Tue, 25 Aug 2026 21:26:59 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-picture-freeze-for-seconnd-issue-ongoing-for-months/m-p/5354964#M81566 Billyjo44332211 2026-08-25T21:26:59Z https://helpforum.sky.com/t5/Sky-Stream/Stream-picture-freeze-for-seconnd-issue-ongoing-for-months/m-p/5355154#M81577 <P><BR />Billyjo44332211</P><P>Welcome to the forum&nbsp;</P><P>We are all fellow customers on here like yourself&nbsp;</P><P>Two things can you connect the&nbsp; puck with an ethernet cable it is more stable than WiFi&nbsp; also going in to the apps on the home page open Netflix&nbsp; go to&nbsp; help and run check your network.this will tell you&nbsp; what&nbsp; speed&nbsp; the&nbsp; puck is getting. Remember&nbsp; sky&nbsp; recommend&nbsp; that to watch hd channels&nbsp; you need&nbsp; a minimum&nbsp; of 25mps and to watch uhd channels&nbsp; you need a minimum of 35mps&nbsp; and also the more devices that you have connected to the Internet the weaker the signal is to each one&nbsp; and also if you&nbsp; live in an old house with brick interior walls&nbsp; this can effect the signal&nbsp; to your&nbsp; devices&nbsp;</P> Wed, 26 Aug 2026 08:19:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-picture-freeze-for-seconnd-issue-ongoing-for-months/m-p/5355154#M81577 peter-marlow+1966 2026-08-26T08:19:46Z