topic Re: “The Content you have selected cannot be played on this device” in Sky Stream

“The Content you have selected cannot be played on this device”

Waterhill34 — Sun, 23 Aug 2026 11:56:23 GMT

Hello,

An issue has occurred on the Sky Stream Box, with BBC One and Great! TV (channel 167) both channels come up with the message "The Content you have selected cannot be played on this device" leaving the static blue screen on instead, is this an error or a rights issue?

Re: “The Content you have selected cannot be played on this device”

Waterhill34 — Sun, 23 Aug 2026 12:11:57 GMT

In an update to this post, other channels are displaying this message and blue screen, including sky entertainment channels like Sky Atlantic, Sky Nature etc, QVC channels, all ITV Channels, Comedy Central, Together TV, another issue is PBS America keeps freezing

Re: “The Content you have selected cannot be played on this device”

lettice — Sun, 23 Aug 2026 12:25:22 GMT

If you have not already, would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: “The Content you have selected cannot be played on this device”

Waterhill34 — Sun, 23 Aug 2026 12:34:56 GMT

I did the restart and the channels are now working, thank you.

Re: “The Content you have selected cannot be played on this device”

darling412001 — Mon, 24 Aug 2026 15:34:02 GMT

This happens to me quite frequently. Yes a restart will fix the problem until it happens again. The answer posted is a temporary solution not a permanent fix to the problem.

Re: “The Content you have selected cannot be played on this device”

darling412001 — Mon, 24 Aug 2026 15:43:40 GMT

@lettice Not a permanent fix as the problem will occur again unfortunately

Re: “The Content you have selected cannot be played on this device”

Puglover — Wed, 26 Aug 2026 12:24:09 GMT

Unfortunately rebooting did not work for me.