topic Re: Puc not working in Sky Stream

Puc not working

Cazmort63 — Mon, 24 Aug 2026 10:29:08 GMT

The puc in our bedroom has not been working properly for the last 8 weeks , I've tried unplugging it and the rebooting it I've tried disconnecting al the cables making sure their clean and then reconnecting them , then I reboot the puc it works for 5 to 10 mins then goes off again can anyone help

Re: Puc not working

GD1 — Mon, 24 Aug 2026 10:33:14 GMT

@Cazmort63 In what way is it not working? You'll need to provide exact details on the issue for the community to help.

Re: Puc not working

Angel_Aka — Mon, 24 Aug 2026 11:45:56 GMT

@Cazmort63 wrote:
The puc in our bedroom has not been working properly for the last 8 weeks , I've tried unplugging it and the rebooting it I've tried disconnecting al the cables making sure their clean and then reconnecting them , then I reboot the puc it works for 5 to 10 mins then goes off again can anyone help

The Stream Puck relies entirely on you providing it with a fast and stable broadband

connection.
Have you run a network check from the get help menu on the Netflix app? This will tell you the speed actually being received by the puck. You need a sustained minimum of 25Mbps to have any chance of a reasonable service.