https://helpforum.sky.com/t5/Sky-Stream/Sky-billing/m-p/5353385#M81451 <P>I have not yet been able to connect to sky tv...... I was charged last month even though I was not using sky as I moved property. I did speak with an advisor regarding this and was told it would be refunded but have not received anything yet.</P><P>My experience with Sky has been terrible and if I have to change to another provider then I will.&nbsp;</P> Sun, 23 Aug 2026 23:09:55 GMT Fester0306 2026-08-23T23:09:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-billing/m-p/5353385#M81451 <P>I have not yet been able to connect to sky tv...... I was charged last month even though I was not using sky as I moved property. I did speak with an advisor regarding this and was told it would be refunded but have not received anything yet.</P><P>My experience with Sky has been terrible and if I have to change to another provider then I will.&nbsp;</P> Sun, 23 Aug 2026 23:09:55 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-billing/m-p/5353385#M81451 Fester0306 2026-08-23T23:09:55Z https://helpforum.sky.com/t5/Sky-Stream/Sky-billing/m-p/5353411#M81454 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3273641">@Fester0306</a>&nbsp;<BR />If you've been told a refund will be forthcoming have you checked your Stream account to be if a credit has been applied to your next bill? This could take a number of days after your call.</P> <P>&nbsp;</P> <P>If it was more than a week ago call Sky again and get them to listen back to your original conversation to confirm what was agreed.&nbsp;<BR /><BR /></P> <P>Incidently your two duplicate posts have been removed.&nbsp;<BR /><BR /></P> <P>Someone who is knowledgeable on Stream may be able to advise on the connection issue.&nbsp;</P> Mon, 24 Aug 2026 04:24:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-billing/m-p/5353411#M81454 Daniel0210 2026-08-24T04:24:12Z