topic Re: Puck keeps dropping out every night in Sky Stream

Puck keeps dropping out

Kickstart1966 — Sun, 12 Jul 2026 20:13:15 GMT

Recently our sky puck keeps dropping out , saying no internet . This is a new puck and we still keep getting this issue . There is no issue with the internet or wifi with any other devices , just this sky puck . Very annoying and frustrating now . Any help . I have reset the router and also rebooted the puck . Thinking throwing the towel in with sky .

Re: Puck keeps dropping out

MarkGoldsmith — Mon, 13 Jul 2026 07:10:13 GMT

@Kickstart1966 wrote:
Recently our sky puck keeps dropping out , saying no internet . This is a new puck and we still keep getting this issue . There is no issue with the internet or wifi with any other devices , just this sky puck . Very annoying and frustrating now . Any help . I have reset the router and also rebooted the puck . Thinking throwing the towel in with sky .

If this same issue has occurred on multiple pucks, including replacement ones sent by Sky then it is likely the cause is the network connection its able to get in the location you have it.

First thing is to make sure the puck is out in the open (for example, it's not hidden behind the TV or placed in a cupboard or on an enclosed shelf on a TV unit that is quite thick). Wifi networks are very prone to network interference from numerous local environmental factors, which does mean the signal won't be strong enough through every inch of a property. Whilst other devices may not suffer these problems on your Wifi network they work differently as they are local devices which plenty of store space which allows for content to be buffered locally, the sky streaming stream works mainly as a remote system, where everything is actually run from Sky's servers, there is very little local buffering and the device requires a constant connection to Sky's servers ( which means that numerous small network dropouts will typically cause the puck issues).

The other thing to try is disabling the Wifi on the puck and connecting via an ethernet cable to your router ( or if this isn't practical use powerline adapters and to connect the puck via ethernet instead).

Puck keeps dropping out every night

Kickstart1966 — Wed, 12 Aug 2026 19:20:11 GMT

Sky puck keeps dropping out every night . Spoken to sky who said they have sorted the internet strength , load of rubbish . We have fast broadband and one advisor suggest get quicker for extra cost , go away sky !

new puck and not made any difference , this is very frustrating now , maybe time to leave and look at virgin . Sky take your money and don't help .

Re: Puck keeps dropping out every night

Angel_Aka — Thu, 13 Aug 2026 09:55:30 GMT

@Kickstart1966 wrote:
Sky puck keeps dropping out every night . Spoken to sky who said they have sorted the internet strength , load of rubbish . We have fast broadband and one advisor suggest get quicker for extra cost , go away sky !

new puck and not made any difference , this is very frustrating now , maybe time to leave and look at virgin . Sky take your money and don't help .

Have you run a network check from the get help menu on the puck's Netflix app? This is the only way to discover the broadband speed it is actually receiving. Without a fast and stable connection Sky Stream simply will not work well.

Puck drops out same time every night

Kickstart1966 — Tue, 18 Aug 2026 22:29:56 GMT

"My Sky Stream puck disconnects at the same time every 24 hours. It's being bounced between WiFi bands by the hub.

Please extend my DHCP lease time and help me set a static IP for the puck."

Re: Puck keeps dropping out every night

GD1 — Wed, 19 Aug 2026 07:12:37 GMT

@Kickstart1966 Did you not follow any of the advise when you posted lastlast week & last month about the same issue?

Re: Puck drops out same time every night

Kickstart1966 — Wed, 19 Aug 2026 07:20:12 GMT

Yes I did and still not working , thank you

Re: Puck drops out same time every night

GD1 — Wed, 19 Aug 2026 07:22:09 GMT

@Kickstart1966 Your other post on the Sky Go Board (Which is the wrong board entirely for this issue) has been removed, you don't need to be creating multiple threads as it isn't going to help.