topic Re: Pin blocked in Sky Stream

Pin blocked

Rach131 — Tue, 18 Aug 2026 13:56:41 GMT

I have recently got sky stream and when I put my tv on in the daytime and go to my playlist and try to put a age restricted program on it immediately comes up with "your PIN has been entered incorrectly 3 times. PIN locked. Please try again in 10 minutes. "

firstly I have not yet entered any numbers so I found not have put a wrong number in.
secondly it is still showing this an hour later so I can not even attempt to put in a number.
how am I going to watch age restricted programs in the day there are no children in the house so I do not need this function. Hope someone can help me please

Re: Pin blocked

Tichatonga — Tue, 18 Aug 2026 14:37:20 GMT

Sky Stream has a known glitch where trying to open age‑restricted content during the day can trigger an automatic PIN lock even if you haven’t entered any numbers. The box pre-loads the PIN check, the app fails to respond quickly, and Sky interprets that as three incorrect attempts. The “try again in 10 minutes” message is misleading because the lock doesn’t clear until the device is fully power‑cycled. In my experience the fix is simply to unplug the Sky Stream puck from the mains, wait about 30 seconds, and plug it back in so it can reboot properly. Once it reloads, the PIN will work again. If you don’t want daytime restrictions at all, you can go into Settings → Parental Controls and switch off “PIN on age‑restricted content,” which stops the issue from happening in the first place.

Hope that works for you

Re: Pin blocked

Rach131 — Tue, 18 Aug 2026 19:34:02 GMT

Thank you the reboot seems to have worked and I have been able to go into settings to turn off the daytime pin. Fingers crossed that tomorrow daytime it continues to work. I do appreciate your help with this thank you again

Re: Pin blocked

Tichatonga — Wed, 19 Aug 2026 00:32:34 GMT

You're welcome.