topic Re: QS040.040.00P Issues in Sky Stream

QS040.040.00P Issues

Gincap — Mon, 10 Aug 2026 10:10:46 GMT

Build update has brought with it some issues.

Tiles not populating
UI lagging when scrolling
Playback stutters
Sound drop
Occasional pixelation

Pretty sure Sky are aware and will either release an update or rollback. Pity other than Prime it has been relatively stable of late 🫤

Re: QS040.040.00P Issues

Gincap — Mon, 10 Aug 2026 15:01:47 GMT

For some reason unable to edit but to add it now keeps asking for a PIN 🫤

Sky Stream Latest OS version?

Stephen+Mourton — Mon, 10 Aug 2026 16:06:43 GMT

This is something I always get a little confused by. According to the official Sky website these are the latest build versions

QSE036.023.00P or QS037.045.01P or QS038.023.00P

My build version is QS037.58.00P with a UI version of 3.268.1, Hardware model IP061 ef

So very similar but not exactly the same. I have to say my version runs very well so I'm not complaining, I am just curious, am I on the latest version, and the best Hardware version?

Cheers

Re: Sky Stream Latest OS version?

Angel_Aka — Mon, 10 Aug 2026 16:13:38 GMT

@Stephen+Mourton wrote:
This is something I always get a little confused by. According to the official Sky website these are the latest build versions
QSE036.023.00P or QS037.045.01P or QS038.023.00P

My build version is QS037.58.00P with a UI version of 3.268.1, Hardware model IP061 ef

So very similar but not exactly the same. I have to say my version runs very well so I'm not complaining, I am just curious, am I on the latest version, and the best Hardware version?

Cheers

There doesn't really seem to be a 'latest' version of anything right now, and it's impossible really to say that there's a 'best' version of the puck hardware too.

The main thing is if you have a functional puck that is working as well as you hope it would then just don't worry about version numbers or hardware variants.

Customers seems to have wildly varying experiences of Sky Stream using multiple different software versions, build numbers and UIs, so it's not really worth worrying about.

Re: QS040.040.00P Issues

darling412001 — Tue, 11 Aug 2026 10:32:05 GMT

I have playback issues on startup with this firmware version. Restart fixes it.

Re: Sky Stream Latest OS version?

Stephen+Mourton — Tue, 11 Aug 2026 12:04:25 GMT

@Angel_Aka Thanks for your help. I wouldn't say I'm worrying about it but I was just a bit confused but you have helped clear that up. It used to be one software version, which was gradually rolled out to all subscribers, so you knew when you were on the latest version or the previous version awaiting an update, but this seems to have got confused recently with I suspect new versions being release and then withdrawn resulting in different ones having different versions. Would that be a correct assumption?

Re: Sky Stream Latest OS version?

Angel_Aka — Tue, 11 Aug 2026 13:52:31 GMT

@Stephen+Mourton wrote:
@Angel_Aka Thanks for your help. I wouldn't say I'm worrying about it but I was just a bit confused but you have helped clear that up. It used to be one software version, which was gradually rolled out to all subscribers, so you knew when you were on the latest version or the previous version awaiting an update, but this seems to have got confused recently with I suspect new versions being release and then withdrawn resulting in different ones having different versions. Would that be a correct assumption?

Indeed. It seems to be somewhat random as to which version of software gets 'assigned' to your puck. It's perhaps related to specific internal chipsets in variants of the puck hardware. They have been manufactured in such huge quantities over several years that it would be impossible for them to all have identical internal architecture. Some components might require different drivers or firmware updates of their own, hence the need for multiple software variations, sent out in batches to customers.

The key thing is just to be thankful that you have a functioning puck.

Re: QS040.040.00P Issues

Paul+Dray — Wed, 12 Aug 2026 01:34:42 GMT

Yeah I noticed some unusual lagging on the home screen when I turned on the other day and instantly suspected the puck had been updated overnight. Went to settings and saw that indeed it had updated to QS040.040.00P. If I ever get lagging or other glitches on an update which is quite rare, I just turn off the puck. Pull the power cable out the back and leave it out for a minute. Then plug back in and when it starts up again all is usually well again, which it was for me with this update.

Re: QS040.040.00P Issues

Gincap — Wed, 12 Aug 2026 12:00:25 GMT

Navigating the menu is like wading through treacle today 🫤. Powered off and on but no response desperately needs a rollback or update, I have more blank tiles than populated ones 😳

IMG_5121.jpeg

IMG_5122.jpeg

@KevNewMedia

Re: QS040.040.00P Issues

KevNewMedia — Wed, 12 Aug 2026 13:13:20 GMT

Hi everyone

Thank you for making us aware of this problem, and thank you for tagging me @Gincap

We apologise for the inconvenience. The details have been passed to our support teams to investigate the fault.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: QS040.040.00P Issues

Deedee36 — Wed, 12 Aug 2026 13:18:01 GMT

@Gincap @KevNewMedia

I have also been experiencing this for a few days but have noticed today' it's really bad with a lot more missing thumb nails,extremely laggy at moving through the ui and missing thumb nails now appearing on the continue watching rail

Re: QS040.040.00P Issues

Gincap — Wed, 12 Aug 2026 13:45:19 GMT

@Deedee36

It's great but not of course to have this issue confirmed elsewhere. Regards CW same here too. I've trawled the net and apparently Sky are aware and rolling back but of course nothing mentioned here. It beggars belief that this is the main forum and Sky can't even be bothered to post issues and keep paying customers up to date. Of course if rollback is happening we all know it can take weeks.

Missing tiles ok you can get around it but spurious requests for a pin and stuttering video with stammering audio makes it unusable. Maddening!

Apple it is again until this is resolved just got Now £3.99 with a free month UHD Boost but of course football this weekend!!!

I see it marked as answered when all it's been is read - give up!

@KevNewMedia

I found this is it correct appears Sky already know

IMG_5123.jpeg

Re: QS040.040.00P Issues

Paul+Dray — Wed, 12 Aug 2026 13:51:45 GMT

@Gincap wrote:
@Deedee36

It's great but not of course to have this issue confirmed elsewhere. Regards CW same here too. I've trawled the net and apparently Sky are aware and rolling back but of course nothing mentioned here. It beggars belief that this is the main forum and Sky can't even be bothered to post issues and keep paying customers up to date. Of course if rollback is happening we all know it can take weeks.

Missing tiles ok you can get around it but spurious requests for a pin and stuttering video with stammering audio makes it unusable. Maddening!

Apple it is again until this is resolved just got Now £3.99 with a free month UHD Boost but of course football this weekend!!!

I see it marked as answered when all it's been is read - give up!

Blimey I didn't get any of that with this update. Just a bit sluggish in moving through home screen. Which as I wrote above fixed straight away with a pulling of the power cable (not just turn on and off) for a minute, then back in. You could also try a software restart from settings too. But as I say I didn't have all these missing tiles, stuttering video etc. Just a slow scroll up and down home screen.

Re: QS040.040.00P Issues

Gincap — Wed, 12 Aug 2026 14:17:33 GMT

@Paul+Dray

Thanks for your info. As always not everyone appears to get the same issues. I'm not going to reset I have powered off at the mains but no difference.

As I posted luckily I have Apple TV too on two of my main TV's so I'll use them.

It's 5 years now and still issues i came back to Sky because the costs were favourable but actually just paying that little bit more for stability is going to be the way forward.

Re: QS040.040.00P Issues

MarkGoldsmith — Wed, 12 Aug 2026 14:34:44 GMT

Just to add to this, i definitely started to see a lot of blank tiles on my Glass from yesterday, which i believe only fairly recently got updated to QS040.038.

Thankfully thats the only new issue i've come across so far and i haven't noticed the other problems than @Gincap has listed.

Funnily enough, my puck on SQ040.040 doesn't currently exhibit the blank tile problem, but that does also have a different UI version and platform version (3.277.0 and 8.4p40s1 for the puck and 3.268.1 and 8.4p38s1 on my Glass).

Re: QS040.040.00P Issues

Paul+Dray — Wed, 12 Aug 2026 14:37:00 GMT

@Gincap wrote:
@Paul+Dray

Thanks for your info. As always not everyone appears to get the same issues. I'm not going to reset I have powered off at the mains but no difference.

As I posted luckily I have Apple TV too on two of my main TV's so I'll use them.

It's 5 years now and still issues i came back to Sky because the costs were favourable but actually just paying that little bit more for stability is going to be the way forward.

Yeah certainly seems different experiences are had with the same software and hardware from customer to customer. Yeah no I'm not suggesting to do a software 'reset' to factory settings just a software 'restart'. As I say though physically unplugging for a minute should sort it but if not then it's some other compatibility problem or hardware memory overload perhaps.

Re: QS040.040.00P Issues

Gincap — Wed, 12 Aug 2026 14:43:45 GMT

Puck I'm on QS040.040 and UI3.268.1 issues as reported

Puck 2 QS037.058 UI 3.268.1

Glass Gen2 QS040.23 UI 3.268.1 issues as reported

Air QS040.044 UI 3.268.1 menu not missing tiles, fast performance, not used so much kitchen TV but playback appears ok too.

I've swapped puck 2 from the quest bedroom with the main puck for now in the hope it does not get updated. I'll probably power it off at night to hopefully get around this.

Why does having Sky need to be such a hassle 🤯

@MarkGoldsmith

Re: QS040.040.00P Issues

MarkGoldsmith — Wed, 12 Aug 2026 14:54:56 GMT

@Gincap wrote:
Puck I'm on QS040.040 and UI3.268.1 issues as reported
Puck 2 QS037.058 UI 3.268.1

Glass Gen2 QS040.23 UI 3.268.1 issues as reported

Air QS040.044 UI 3.268.1 menu not missing tiles, fast performance, not used so much kitchen TV but playback appears ok too.

I've swapped puck 2 from the quest bedroom with the main puck for now in the hope it does not get updated. I'll probably power it off at night to hopefully get around this.

Why does having Sky need to be such a hassle 🤯

@MarkGoldsmith

@Gincap i think a big part of the problem now with these types of problems, compared to a few years ago, is likely due to them having essentially 4 different products still in support (Glass, Air, Glass 2, Stream), and we know there are slightly different models of the pucks with different chipsets in. I'm guessing a number of reported issues with the platform now not only stem from various software, UI or platform versions but also from differences between the various models and products, which perhaps means some of these issues aren't getting picked up as much in testing or the initial stages of the slow rollouts Sky normally does.

Everything was much easier to track a couple of years ago, when everything was controlled just through the software release and there was only Gen 1 Glass and the same chipset being in all the sky stream pucks, now it seems harder to track what is legimate issues and what potentially is the cause.

Re: QS040.040.00P Issues

Gincap — Wed, 12 Aug 2026 15:13:07 GMT

@MarkGoldsmith

I believe you've hit the nail on the head there but (there has to be a but 😂 ). All too often if not always it is left to the user to try and get to the bottom of the problems.

Posting an 'answered' post helps no customer in this situation.

Sky should take ownership and post on these forms via a superuser if need be current issues and actions at least then we have an idea of what is going on, their head in the sand approach just leads to frustration and resentment of the products and service.

Looking at the forum today there are several posts that could all relate to this software issue customers going in circles 😳

Re: QS040.040.00P Issues

MarkGoldsmith — Wed, 12 Aug 2026 15:39:14 GMT

@Gincap wrote:
@MarkGoldsmith

I believe you've hit the nail on the head there but (there has to be a but 😂 ). All too often if not always it is left to the user to try and get to the bottom of the problems.

Posting an 'answered' post helps no customer in this situation.

Sky should take ownership and post on these forms via a superuser if need be current issues and actions at least then we have an idea of what is going on, their head in the sand approach just leads to frustration and resentment of the products and service.

Looking at the forum today there are several posts that could all relate to this software issue customers going in circles 😳

I've longed queried why we don't even get a set of release notes with every software update, be it UI or software release, likely virtually everyother software company provides. I mean the concept shouldn't be new to Sky as they provide release notes for their various apps in the app stores, so you would think there could be a section in Settings that allows you to view the release notes and see what new features have been added, or what known bug/issues have been fixed.