Audio skipping after ~30 mins

ToadyMcToad — Fri, 14 Aug 2026 17:35:42 GMT

Using the puck in Auto sound output (passthrough is really inconsistent for lip sync - have moaned about this multiple times already Dolby Digital or DD+ lacks Atmos, which may I remind Sky I pay extra for, Stereo PCM is garbage). Auto is supposed to yield best results.

After approx 30 mins the audio will start to skip and will not stop until I switch the sound mode or turn puck on/off. This is unacceptable. Yet another issue with these garbage pucks.

TV and soundbar are top of the line Sony. No other inputs such as blu ray or playstation have this issue. It's the puck.

Re: Audio skipping after ~30 mins

ItWasAllMichele — Sat, 15 Aug 2026 18:18:27 GMT

Hi there @ToadyMcToad, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Audio skipping after ~30 mins in Sky Stream

Audio skipping after ~30 mins

Re: Audio skipping after ~30 mins