https://helpforum.sky.com/t5/Sky-Stream/TV-programme-only-playing-sound-Ads-work-fine/m-p/5345391#M80834 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757029">@E-b-well</a>&nbsp;</P><P>&nbsp;</P><P>best bet is to drop an email to viewerR@sky.uk&nbsp;</P><P>&nbsp;</P><P>This dept is best placed to deal with episode issues&nbsp;</P> Fri, 14 Aug 2026 20:44:53 GMT Jporch316 2026-08-14T20:44:53Z https://helpforum.sky.com/t5/Sky-Stream/TV-programme-only-playing-sound-Ads-work-fine/m-p/5345351#M80833 <P>I am watching Best Medicine season1 episode 10. After the first adverts the sound plays but the screen is black. I have tried it on different devices at different time but it seems to be across all TVs&nbsp;<SPAN>using Sky Pucks.&nbsp;</SPAN>The ads are working fine. It is just the show. Anyone else with this issue? It seems to work fine on Sky Go and only affects this episode</P> Fri, 14 Aug 2026 19:43:04 GMT https://helpforum.sky.com/t5/Sky-Stream/TV-programme-only-playing-sound-Ads-work-fine/m-p/5345351#M80833 E-b-well 2026-08-14T19:43:04Z https://helpforum.sky.com/t5/Sky-Stream/TV-programme-only-playing-sound-Ads-work-fine/m-p/5345391#M80834 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4757029">@E-b-well</a>&nbsp;</P><P>&nbsp;</P><P>best bet is to drop an email to viewerR@sky.uk&nbsp;</P><P>&nbsp;</P><P>This dept is best placed to deal with episode issues&nbsp;</P> Fri, 14 Aug 2026 20:44:53 GMT https://helpforum.sky.com/t5/Sky-Stream/TV-programme-only-playing-sound-Ads-work-fine/m-p/5345391#M80834 Jporch316 2026-08-14T20:44:53Z