https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Stuck-on-Pin-Reset/m-p/5342972#M80646 <P>Hi there <SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4751948">@Mark12312</a></SPAN> </STRONG></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 13 Aug 2026 15:48:46 GMT lainys 2026-08-13T15:48:46Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Stuck-on-Pin-Reset/m-p/5342262#M80616 <P>I have 4 stream puck and 2 of them were having issues buffering then getting technical difficulties with a variety of channels. I have done a hard reset and I have to reset my pin and when I do get to reset it gets stuck on the Pin reset screen. I have tried a resetting and setting different pins and getting nowhere.</P> Wed, 12 Aug 2026 20:08:56 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Stuck-on-Pin-Reset/m-p/5342262#M80616 Mark12312 2026-08-12T20:08:56Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Stuck-on-Pin-Reset/m-p/5342972#M80646 <P>Hi there <SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4751948">@Mark12312</a></SPAN> </STRONG></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 13 Aug 2026 15:48:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Stuck-on-Pin-Reset/m-p/5342972#M80646 lainys 2026-08-13T15:48:46Z