topic Re: Sky puck in Sky Stream

Sky puck

Rebekah14 — Thu, 13 Aug 2026 10:59:53 GMT

My sky puck has not been working all day, it says no internet connection, I've reset everything, all bills are paid, and still no luck. The WiFi is connected to the TV, but it won't seem to connect to the sky puck

Re: Sky puck

Angel_Aka — Thu, 13 Aug 2026 11:08:39 GMT

@Rebekah14 wrote:
My sky puck has not been working all day, it says no internet connection, I've reset everything, all bills are paid, and still no luck. The WiFi is connected to the TV, but it won't seem to connect to the sky puck

Have you powered it off at the wall for a few minutes then tried again?

Re: Sky puck

Rebekah14 — Thu, 13 Aug 2026 11:10:31 GMT

Yes I have done everything I can possibly do and still no luck

Re: Sky puck

Angel_Aka — Thu, 13 Aug 2026 11:20:03 GMT

@Rebekah14 wrote:
Yes I have done everything I can possibly do and still no luck

Can you connect to your router using an ethernet cable? If not you'll probably have to call Sky for further troubleshooting and ask for a replacement puck. It's possible that the WiFi antenna inside your current puck has failed.

Re: Sky puck

JenniferStockto — Thu, 13 Aug 2026 11:24:44 GMT

I ordered a 2 pucks and broadband 2 b able to watch sky on my t.v downstairs and plug puck in upstairs to watch in my bedroom how do inget sky on my t.v without a puck as I only got 1

Re: Sky puck

Angel_Aka — Thu, 13 Aug 2026 11:28:19 GMT

@JenniferStockto wrote:
I ordered a 2 pucks and broadband 2 b able to watch sky on my t.v downstairs and plug puck in upstairs to watch in my bedroom how do inget sky on my t.v without a puck as I only got 1

You won't get Sky on a second TV without a second puck. Are you sure you ordered an additional one?

Sky's ordering system is frankly misleading and doesn't automatically add a second puck to your order when you add the Whole Home subscription. You need to check your basket before check-out on the website to get the total number of pucks in your order.

If your order details show that you ordered 2 pucks then you need to contact Sky and ask where the second one is. Don't let them charge you an extra £39.95 activation fee if it's their error that it wasn't sent in the first place.

Re: Sky puck

Mikfaeglesga — Thu, 13 Aug 2026 11:40:03 GMT

I have been having the same issue all day with the 3 pucks I have at home, everything else is connecting fine to the wifi