topic Re: Intermittently, programs stop streaming with an error about a technical error in Sky Stream

Intermittently, programs stop streaming with an error about a technical error

JMuser — Mon, 10 Aug 2026 07:11:04 GMT

Intermittently, a program I am watching will stop with an error message along the lines of 'there is a technical fault'.

this might not happen for several days, or it could happen several times in an evening.

it happens across multiple streaming apps, and content not on a third party app. (Ie direct from sky). I have a total of three pucks. I've tried swapping them around, but get the same results.

For a while we had an issue that the puck would occasionally crash (picture freezes, sound makes a horrible 'data' noise, then the puck reboots.) doing a factory reset, or swapping it out with a different puck didn't stop it. Although, we've not seen that fault for several weeks now.

My iPhone placed next to the puc reports full signal strength.

Tech support tell me it's NOT the wifi strength, but it's the data throughput.

The wifi access point is 11 paces away, through one internal brick wall and one open doorway.

we have a mesh repeater a bit further away on the next floor, but settings force the puck to stay on the main wifi access point.

my isp is true speed (changed its name last month from county broadband) , it's FttP, and my laptop hard wired gets a reliable 600mbps up and down

Re: Intermittently, programs stop streaming with an error about a technical error

Brill+Gill — Tue, 11 Aug 2026 08:25:23 GMT

Hi @JMuser, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Intermittently, programs stop streaming with an error about a technical error

Woo131 — Wed, 12 Aug 2026 02:53:40 GMT

I've got exactly the same problem it's been the worst tonight not been able to watch one program

Re: Intermittently, programs stop streaming with an error about a technical error

Brill+Gill — Wed, 12 Aug 2026 07:56:27 GMT

Hi @Woo131, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Intermittently, programs stop streaming with an error about a technical error

JMuser — Fri, 14 Aug 2026 19:24:16 GMT

Should I expect some conversation on the chat system at some stage?

Re: Intermittently, programs stop streaming with an error about a technical error

Brill+Gill — Sat, 15 Aug 2026 07:50:44 GMT

Hi @JMuser, if you still need help, I'll send the invite again to re-open the chat. Thanks, Gillian

Re: Intermittently, programs stop streaming with an error about a technical error

Mark_E26 — Sun, 16 Aug 2026 21:13:49 GMT

Been having the same issue since moving to sky. Driving me nuts and can't seem to find a solution.