https://helpforum.sky.com/t5/Sky-Stream/Sky-puk-freezing/m-p/5340698#M80509 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4751982">@SG49</a>&nbsp;</P><P>&nbsp;</P><P>One way to see if it is hardware or environment is move a good / working puck to location with the issue and move the misbehaving puck to a good / workin location. If they behave as they are now - likely hardware. If not it's environment (i.e. WiFi blackspot).</P><P>&nbsp;</P><P>If hardware you will need to engage sky to arrange a replacement as we are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 10 Aug 2026 22:56:22 GMT mikealanr 2026-08-10T22:56:22Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puk-freezing/m-p/5340686#M80506 <P>Sky puk freezing. I have 2 other boxes and a sky glass using the same internet. They are currently not freezing. Is this a hardware issue. I have performed a on / off and a factory reset. Nothing has improved it.&nbsp;</P> Mon, 10 Aug 2026 21:44:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puk-freezing/m-p/5340686#M80506 SG49 2026-08-10T21:44:44Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puk-freezing/m-p/5340698#M80509 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4751982">@SG49</a>&nbsp;</P><P>&nbsp;</P><P>One way to see if it is hardware or environment is move a good / working puck to location with the issue and move the misbehaving puck to a good / workin location. If they behave as they are now - likely hardware. If not it's environment (i.e. WiFi blackspot).</P><P>&nbsp;</P><P>If hardware you will need to engage sky to arrange a replacement as we are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 10 Aug 2026 22:56:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puk-freezing/m-p/5340698#M80509 mikealanr 2026-08-10T22:56:22Z