https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/5340697#M80508 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553734">@Puck2</a>&nbsp;</P><P>&nbsp;</P><P>Wor though this article: <A href="https://www.sky.com/help/articles/no-input-no-signal-sky-stream" target="_blank">https://www.sky.com/help/articles/no-input-no-signal-sky-stream</A></P><P>&nbsp;</P><P>You have done most of it. It may be a case of you need a replacement puck and need to speak to sky to arrange this. The community is customer helps customer.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 10 Aug 2026 22:54:00 GMT mikealanr 2026-08-10T22:54:00Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/5340690#M80507 <P>My Sky Puck isn't working, the lights come on but it's not connecting through the TV, I tried a puck from another room &amp; that worked great, I used same cables as the puck that isn't working. I've reset &nbsp;the puck several times.&nbsp;</P> Mon, 10 Aug 2026 22:21:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/5340690#M80507 Puck2 2026-08-10T22:21:38Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/5340697#M80508 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4553734">@Puck2</a>&nbsp;</P><P>&nbsp;</P><P>Wor though this article: <A href="https://www.sky.com/help/articles/no-input-no-signal-sky-stream" target="_blank">https://www.sky.com/help/articles/no-input-no-signal-sky-stream</A></P><P>&nbsp;</P><P>You have done most of it. It may be a case of you need a replacement puck and need to speak to sky to arrange this. The community is customer helps customer.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 10 Aug 2026 22:54:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck/m-p/5340697#M80508 mikealanr 2026-08-10T22:54:00Z