topic Re: sound no picture in Sky Stream

sound no picture

Cambourne25 — Sun, 09 Aug 2026 21:17:32 GMT

Signed in to watch episode 3 of Stuart Fails to save the world on Hayu. It loads with the add counter in top left hand corner and it plays with sound and the ad counter changes and then the show starts and no sound. It's the same in all 3 episodes picked someone random and played that on Hayu (superman) and it played fine. No issues with anything else.

Re: sound no picture

mikealanr — Sun, 09 Aug 2026 22:34:25 GMT

Hi @Cambourne25

Stuart fails to save the universe is on HBO max. Can you confirm what you are trying to watch and where...

MikeAlanR

Re: sound no picture

Cambourne25 — Sun, 09 Aug 2026 23:57:51 GMT

on tv connected to sky.

Re: sound no picture

Angel_Aka — Mon, 10 Aug 2026 06:46:12 GMT

@Cambourne25 wrote:
on tv connected to sky.

Presuming you have a Sky Stream puck and are trying to access this content via the HBO Max app (not Hayu) then give the puck a reboot and try again. Also check your audio output settings on the puck.

Re: sound no picture

Cambourne25 — Mon, 10 Aug 2026 09:03:14 GMT

Yes sorry it's been a long week and brain is fried !! will give it a restart later when home 🙂