topic Re: Sound in Sky Stream

Sound

Jane221 — Fri, 07 Aug 2026 20:34:07 GMT

Why do I frequently looseprogramme when I've sound when fast forwarded through adverts? It's getting as though its every time. I have to come right out of the programme we're watching and go back in to recover the sound. Why?

Re: Sound

lettice — Sat, 08 Aug 2026 05:14:23 GMT

What kind of content is this happening on.

Is it via an app, On demand content or when you pause or use watch from start on a live linear broadcast channel?

Have you tried a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Hint:

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: Sound

Jane221 — Sat, 08 Aug 2026 17:40:04 GMT

Hi. Thanks for your reply. There is no rhyme or reason for it. Sometimes it's on live TV and at other times it's on playback or on Apps. I have however, reset the system today and we'll see how that goes. Thanks again