Sky puck freezing multiple times a day

Sherie88 — Sat, 08 Aug 2026 13:32:55 GMT

My sky puck freezes multiple times a day and I have to unplug it and plug it back in everytime it happens, this is becoming a real nuisance as me and my family are unable to watch anything without it happening.

Re: Sky puck freezing multiple times a day

lettice — Sat, 08 Aug 2026 13:53:45 GMT

Firstly,

No need. to unplug the Puck by a physical socket.

On the puck itself,

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

The settings restart does actually doa little more cache and local RAM refresh that the plug reset does not

Different ways to get to the settings menu, some work when it seems a total freeze;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

As for your freezing puck.

Your type of issue is often related to the local network not working that well where you have your Puck or some local interference around your puck may be causing an issue.

Having a good local network and trying to avoid any interference is a key factor for having a reliable experience with Sky Stream.

Best way to test, so we can offer further help is via a network speed test on your Puck.
Launch Netflix on your puck (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests or at your busiest household internet usage times.
What is the speed for your puck?

Also, it may be suffering from interference, more often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change both your pucks to the following recommended settings set in Settings>
Set Network standby mode to ON.
Turn wifi OFF under Network if connected via ethernet.

topic Re: Sky puck freezing multiple times a day in Sky Stream

Sky puck freezing multiple times a day

Re: Sky puck freezing multiple times a day