https://helpforum.sky.com/t5/Sky-Stream/SKY-Stream-change-package-not-as-agreed/m-p/5338099#M80279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1489414">@HughCra</a>&nbsp; In case you're not aware this is a customer helps customer community, you're not contacting Sky Customer services, you will need to give Sky a call to change the package you agreed to.</P> <P>&nbsp;</P> <P>The community can't access your account or make any changes.</P> Fri, 07 Aug 2026 07:57:59 GMT GD1 2026-08-07T07:57:59Z https://helpforum.sky.com/t5/Sky-Stream/SKY-Stream-change-package-not-as-agreed/m-p/5338081#M80278 <P>When I changed from SKY Q to SKY Stream it was on the clear understanding that I my package would not be downgraded. When watched Paramount last night, I had to endure adverts - when previously, when on SKY Q, Paramount was advert free. Please amend this - I should not be charged extra for this! I was assured when negotiating the contract renewal that my package on SKY Stream would not be different to what I had on SKY Q.</P> Fri, 07 Aug 2026 07:16:52 GMT https://helpforum.sky.com/t5/Sky-Stream/SKY-Stream-change-package-not-as-agreed/m-p/5338081#M80278 HughCra 2026-08-07T07:16:52Z https://helpforum.sky.com/t5/Sky-Stream/SKY-Stream-change-package-not-as-agreed/m-p/5338099#M80279 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1489414">@HughCra</a>&nbsp; In case you're not aware this is a customer helps customer community, you're not contacting Sky Customer services, you will need to give Sky a call to change the package you agreed to.</P> <P>&nbsp;</P> <P>The community can't access your account or make any changes.</P> Fri, 07 Aug 2026 07:57:59 GMT https://helpforum.sky.com/t5/Sky-Stream/SKY-Stream-change-package-not-as-agreed/m-p/5338099#M80279 GD1 2026-08-07T07:57:59Z