topic Muffled voice sound in Sky Stream

Muffled voice sound

Manfymoo — Tue, 04 Aug 2026 06:31:56 GMT

Yet again I have problems with sound , I have called and chatted before , was on the phone for over an hour and the guy Joe was amazing tried to transfer me to tech got cut off , same problem as before ive tested Internet speeds rhey are all decent same as before , you should be able to check from last chat, it is not an inted et issue , please get this resolved and do what ever you did last time as after my chat on here it started working fine again Thanks for signing in, SAMANTHA. You logged in with your Sky iD <removed> for Streaming TV account on 03/08/2026. I can connect you to an expert, but first, I need to know what you want help with so I can get you to the right team. - Fixing a problem? Choose TV, Glass, Broadband or Mobile support - Changing your subscription? Choose Cancel, Downgrade or Upgrade - Issues with charges or payments? Choose Billing Glass Support If you need more help with your request, click here to explore the other ways you can reach us. Contact Sky Sky Helpline Thank you for using Sky's Virtual Assistant. We're working on it ...

Moderator note: personally identifiable information removed

Re: Muffled voice sound

mikealanr — Tue, 04 Aug 2026 07:29:04 GMT

Hi @Manfymoo

You are not speaking to sky this is a customer helps customer community. Additionally sky has no way of identifying you off the pack of a community post.

You will need to call sky again to pick up where you left off.

MikeAlanR

Re: Muffled voice sound

SkyGoFan — Tue, 06 Oct 2026 21:19:13 GMT

I agree certain non-Sky broadcast channels - especially CNN ch506 - have a very noticeable audio issue with the vocal dynamics being compressed - causing the news presenter and the reporters voice going up and down constantly. Plugged Sky Stream into 2 TV's and the same issue on the same channels. This is NOT happening on Sky-owned channels or on BBC, ITV, C4 or Five.

Is sky using a faulty dynamic audio compressor or audio limiter on CNN and others?