topic Re: To view this content you need to upgrade your subscription in Sky Stream

To view this content you need to upgrade your subscription

Tiddsa0 — Sun, 02 Aug 2026 18:37:16 GMT

I haven't been able to access any sports on Sky Sports+ through the Stream Puck for a while now, I'm having to use the sky sports app to view it. How do I fix this so I can watch it on the TV? It's saying I need to upgrade my subscription, I have access to + content.

Re: To view this content you need to upgrade your subscription

Jason- — Mon, 03 Aug 2026 14:00:51 GMT

Hello @Tiddsa0,

Thanks for taking the time to post on our Community and sorry you're having problems accessing content on Sky Sports+ via your Puck. I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: To view this content you need to upgrade your subscription

Nigelb1972 — Mon, 03 Aug 2026 14:48:40 GMT

@Tiddsa0 I take you have a Sky Sports subscription??

Re: To view this content you need to upgrade your subscription

Tiddsa0 — Mon, 03 Aug 2026 20:03:28 GMT

Hello. Thank you for replying, I've just attempted to try and access Sky Sports+ content through the 4 colour dot button and it now works properly 🙂 much better on the TV than watching on a phone screen.

Thank you.

Re: To view this content you need to upgrade your subscription

Tiddsa0 — Mon, 03 Aug 2026 20:04:02 GMT

Thank you.

Re: To view this content you need to upgrade your subscription

Tiddsa0 — Mon, 03 Aug 2026 20:08:23 GMT

Hi. Thanks for replying, yes the Sky Sports subscription is active and have had no trouble in the past accessing the Sky Sports+ content.

I have just given it a try not long ago and it's now working as it should again through the 4 colour dot button 🙂