https://helpforum.sky.com/t5/Sky-Stream/Page-restricted/m-p/5334410#M80048 <P>Welcome to the forum, we are all fellow custermoers on here, you should no do a factory reset unless you are told to by a sky adviser on the phone, as you have now found out by doing a factory reset you have unlinked your account, you have to call sky for help a s a p</P> Mon, 03 Aug 2026 05:19:15 GMT peter-marlow+1966 2026-08-03T05:19:15Z https://helpforum.sky.com/t5/Sky-Stream/Page-restricted/m-p/5334359#M80047 <P>my sky puck stopped working when I come in only had it 2 days and it wouldn't get past the load up screen so I did a factory reset and went to link my account and evey time I try it takes me to a page saying it's restricted but my details are right as I used them 2 days ago to link it I was on to sky and he said I can't help you other than what I tried to do lol it's a joke so if I can't get it to work I will just cancel it&nbsp;</P> Sun, 02 Aug 2026 21:02:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Page-restricted/m-p/5334359#M80047 dominickane 2026-08-02T21:02:24Z https://helpforum.sky.com/t5/Sky-Stream/Page-restricted/m-p/5334410#M80048 <P>Welcome to the forum, we are all fellow custermoers on here, you should no do a factory reset unless you are told to by a sky adviser on the phone, as you have now found out by doing a factory reset you have unlinked your account, you have to call sky for help a s a p</P> Mon, 03 Aug 2026 05:19:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Page-restricted/m-p/5334410#M80048 peter-marlow+1966 2026-08-03T05:19:15Z