topic Re: New streamer box in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334231#M80021 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4739726">@Jones46</a>&nbsp;wrote:<BR /><P>My new streamer is freezing the tv</P><HR /></BLOCKQUOTE><P>The streaming box (puck) is receiving the TV programmes you are watching via your broadband.&nbsp;<BR />The broadband connection MUST be fast and stable, otherwise Sky Stream simply won't work.&nbsp;<BR />Run a network check from the get help menu on the Netflix app. This will tell you the speed actually being received by the puck. You need a minimum of 25Mbps but preferably a LOT more for a chance of having a stable service.&nbsp;</P> Sun, 02 Aug 2026 18:04:01 GMT Angel_Aka 2026-08-02T18:04:01Z New streamer box https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334208#M80016 <P>My new streamer is freezing the tv</P> Sun, 02 Aug 2026 17:21:11 GMT https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334208#M80016 Jones46 2026-08-02T17:21:11Z Re: New streamer box https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334214#M80017 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4739726">@Jones46</a>&nbsp; It would be unlikely the puck freezes the TV, or do you mean the picture/channel/content you're watching on Sky Stream is buffering/pixelating?</P> Sun, 02 Aug 2026 17:25:35 GMT https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334214#M80017 GD1 2026-08-02T17:25:35Z Re: New streamer box https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334231#M80021 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4739726">@Jones46</a>&nbsp;wrote:<BR /><P>My new streamer is freezing the tv</P><HR /></BLOCKQUOTE><P>The streaming box (puck) is receiving the TV programmes you are watching via your broadband.&nbsp;<BR />The broadband connection MUST be fast and stable, otherwise Sky Stream simply won't work.&nbsp;<BR />Run a network check from the get help menu on the Netflix app. This will tell you the speed actually being received by the puck. You need a minimum of 25Mbps but preferably a LOT more for a chance of having a stable service.&nbsp;</P> Sun, 02 Aug 2026 18:04:01 GMT https://helpforum.sky.com/t5/Sky-Stream/New-streamer-box/m-p/5334231#M80021 Angel_Aka 2026-08-02T18:04:01Z