https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332656#M79893 <P>I am at the end of my tether with sky !&nbsp;<BR />In April I had a new puck delivered , plugged in and worked fine until May When I checked app it said it was waiting activation When I called sky he said it hadn't been updated at their end and that was it sorted ! For last fortnight every night the app shows 'cannot detect your services' when everything appears to be working normally ! Now tonight it's showing yet again and when I try to use service checker it's saying access denied !&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4888.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119229iB5D34C70D63D5D6F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4888.png" alt="IMG_4888.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4894.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119230iF30D317ACA180DED/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4894.png" alt="IMG_4894.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4894.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119231iFAA036E3802A2F5E/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4894.png" alt="IMG_4894.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4888.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119232i83D8A28892532669/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4888.png" alt="IMG_4888.png" /></span></P><P> </P> Fri, 31 Jul 2026 18:29:15 GMT claire109 2026-07-31T18:29:15Z https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332656#M79893 <P>I am at the end of my tether with sky !&nbsp;<BR />In April I had a new puck delivered , plugged in and worked fine until May When I checked app it said it was waiting activation When I called sky he said it hadn't been updated at their end and that was it sorted ! For last fortnight every night the app shows 'cannot detect your services' when everything appears to be working normally ! Now tonight it's showing yet again and when I try to use service checker it's saying access denied !&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4888.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119229iB5D34C70D63D5D6F/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4888.png" alt="IMG_4888.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4894.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119230iF30D317ACA180DED/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4894.png" alt="IMG_4894.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4894.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119231iFAA036E3802A2F5E/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4894.png" alt="IMG_4894.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4888.png" style="width: 828px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/119232i83D8A28892532669/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_4888.png" alt="IMG_4888.png" /></span></P><P> </P> Fri, 31 Jul 2026 18:29:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332656#M79893 claire109 2026-07-31T18:29:15Z https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332667#M79896 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2323345">@claire109</a>&nbsp; Are your services working?</P> Fri, 31 Jul 2026 18:43:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332667#M79896 GD1 2026-07-31T18:43:54Z https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332692#M79897 <P>Intermittently Have to unplug tv and stream puck at least twice per night&nbsp;</P> Fri, 31 Jul 2026 19:21:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Cannot-detect-service-every-night/m-p/5332692#M79897 claire109 2026-07-31T19:21:05Z