topic Re: Why have I received two pucks? in Sky Stream

Why have I received two pucks?

Amanda240 — Fri, 31 Jul 2026 11:05:07 GMT

I have ordered a new Sky streaming service and have booked an installation date but for some reason I have received two pucks through the post. Should I have received two pucks?

Re: Why have I received two pucks?

MarkGoldsmith — Fri, 31 Jul 2026 11:28:30 GMT

@Amanda240 wrote:
I have ordered a new Sky streaming service and have booked an installation date but for some reason I have received two pucks through the post. Should I have received two pucks?

Did you add Whole Home to your subscription package, as that is typically the reason you would have received an additional puck?

Re: Why have I received two pucks?

peter-marlow+1966 — Fri, 31 Jul 2026 14:01:59 GMT

Amanda240

What are you having installed, the pucks are self install plug it into the mains and connect to the tv with the hdmi lead and follow the on screen steps to set it up

Re: Why have I received two pucks?

GD1 — Fri, 31 Jul 2026 14:09:07 GMT

@Amanda240 Pucks are not normally sent through the ost (Royal Mail) as Sky use DPD for stream puck deliveries.

Are you sure it's not a broadband hub? Do you have a photo of these pucks?