Issues With Sky Puck

Stinky — Fri, 31 Jul 2026 08:16:40 GMT

Has anyone else been having constant issues with their Sky Stream Puck?

I'm getting:

The picture randomly going black for a second or two.
The picture breaking up, almost like the old satellite "no signal" effect.
The TV Guide freezing completely, meaning I have to switch the puck off at the wall to get it working again.

For context:

I have a Sky Stream Puck.
My broadband is with EE on their fastest package, no issues there, already spoken to EE to check.
I've enabled Simple WiFi, as I'm aware Sky products can sometimes have issues with EE routers.
Everything else in the house works perfectly over Wi-Fi, so it doesn't seem to be an internet problem.

What's making it even more frustrating is trying to get support. Getting onto Live Chat seems impossible, and I've called Sky three times now, only to sit in a queue for around 30 minutes each time without getting anywhere. To be honest, it feels like an awful lot of money for a service that's unreliable and doesn't exactly offer a huge number of channels. My parents have been sky customers for over 20 years, after being overcharged and essentially scammed, they cancelled (which was difficult to say the least), I ended up taking out a puck contract for myself and I am regretting.

Has anyone found a genuine fix for these issues? If not, I'm seriously considering cancelling because it's becoming more hassle than it's worth.

Re: Issues With Sky Puck

lettice — Fri, 31 Jul 2026 09:20:19 GMT

@Stinky

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Issues With Sky Puck

Danz994 — Fri, 31 Jul 2026 11:46:35 GMT

Good afternoon @lettice Thanks for making us aware of this. I'll send @Stinky an invite now and we can assist further. Thanks, Danielle

topic Issues With Sky Puck in Sky Stream

Issues With Sky Puck

Re: Issues With Sky Puck

Re: Issues With Sky Puck