https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-new-Puck/m-p/5330879#M79786 <P>I need a replacement puck. My pictures pixalates. I have keep re setting my puck by disconnecting then re connecting again. This happens every couple of days now.</P> Wed, 29 Jul 2026 15:03:10 GMT Doug066 2026-07-29T15:03:10Z https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-new-Puck/m-p/5330879#M79786 <P>I need a replacement puck. My pictures pixalates. I have keep re setting my puck by disconnecting then re connecting again. This happens every couple of days now.</P> Wed, 29 Jul 2026 15:03:10 GMT https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-new-Puck/m-p/5330879#M79786 Doug066 2026-07-29T15:03:10Z https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-new-Puck/m-p/5330888#M79787 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4741785">@Doug066</a>&nbsp;if you're connected over wifi, it's may be the result of poor speed, interference or instability.&nbsp; Work through Sky's help here. If it doesn't resolve it, tap on the 'still need help' button for contact options:&nbsp;<A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/picture-help-sky-glass-sky-stream-puck" target="_blank" rel="noopener">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/picture-help-sky-glass-sky-stream-puck</A></P> Wed, 29 Jul 2026 15:09:51 GMT https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-new-Puck/m-p/5330888#M79787 Mark39 2026-07-29T15:09:51Z